Burro Privacy Policy
Last updated: February 12, 2026
MYBURRO INC (Alternate business name Burro) (“Burro,” “we,” “us,” or “our”) provides a text-based community information service that helps residents stay informed about non-emergency local updates, such as trash and recycling changes, town meetings, community news, and events.
This Privacy Policy explains how we collect, use, and share information when you use our websites (including myburro.com), SMS/MMS services, and any related tools or features (collectively, the “Services”).
By using the Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
1.1 Information You Provide
- Contact information: such as your mobile phone number, town, ZIP code, and optionally, your address.
- Preferences: such as which types of alerts you choose to receive (e.g., Trash & Recycling, Events & Activities).
- Messages: content of messages you send to us (e.g., replies, questions, STOP/HELP requests).
1.2 Information Collected Automatically
When you interact with our Services, we may automatically collect:
- Log information: such as message timestamps, delivery status, and interaction metadata.
- Device and usage information: such as approximate location based on your town or ZIP code, and basic technical information made available by your carrier or browser.
We do not use precise GPS location tracking.
1.3 Information from Third Parties
We may receive limited information from:
- Service providers related to message delivery and routing.
- Publicly available sources (such as town websites and social media pages) used to generate civic content for the Service.
- For clarity, all of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for their own purposes.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Services.
- Send you the types of updates you have opted to receive (e.g., civic alerts, local event reminders.)
- Personalize content based on your town, ZIP code, home address (optional) and preferences.
- Respond to your questions and support requests.
- Monitor and improve the performance, reliability, and security of the Services.
- Comply with legal obligations and enforce our Terms & Conditions.
3. How We Share Your Information
We do not sell or rent your personal information. We share your information only in the limited ways described below.
3.1 Service Providers
We work with trusted third-party vendors who help us operate and deliver the Services, such as:
- SMS/MMS/RCS delivery providers and messaging aggregators
- Hosting and infrastructure providers
- Analytics and logging tools
These providers are allowed to use your information only as needed to perform services on our behalf and are required to protect it appropriately.
3.2 Legal Requirements and Safety
We may disclose information if required to do so by law, or if we believe in good faith that such disclosure is reasonably necessary to:
- Comply with applicable laws, regulations, legal processes, or governmental requests
- Protect the rights, property, or safety of Burro, our users, or the public
3.3 Text Messaging Data and Consent
Text messaging originator opt-in data and consent (for example, your phone number, opt-in status, and messaging preferences) will not be shared, sold, rented, or disclosed to any third parties for their own marketing or independent purposes.
We may share text messaging data only with service providers (such as messaging aggregators, carriers, and infrastructure vendors) solely for the purpose of delivering and supporting Burro text messages.
4. Your Choices
4.1 Opting Out of Messages
You can opt out of receiving messages from Burro at any time:
- Reply STOP to any Burro message to unsubscribe.
- Reply HELP to receive help information.
You may continue to receive administrative messages (e.g., confirmation of your opt-out) as required by law or carrier rules.
4.2 Updating Preferences
Where available, you may update your alert categories or communication preferences by following instructions in our messages (e.g., replying PREF) or contacting us at the email address below.
5. Data Retention
We retain your information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. We may retain anonymized or aggregated information for analytics and service improvement.
If you unsubscribe, we may keep your number on a suppression list to ensure we respect future opt-out requests.
6. Security
We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Children’s Privacy
Our Services are intended for general audiences and are not directed to children under the age of 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information.
8. International Users
At this time, Burro is designed for residents of the United States. If you access the Services from outside the United States, you understand that your information may be processed in the U.S.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this Policy periodically.
10. Contact Us
If you have questions about this Privacy Policy or our practices, please contact us at:
Burro
Email: burro.support@mytravido.com
Website: https://myburro.com